Terms & Conditions

1. Legal age to purchase alcohol

By ordering on our website you confirm to be of legal age to purchase alcohol. In Switzerland it is illegal for any person under the age of 18 to buy alcohol for themselves or for any other person under the age of 18.

2. Availability of products

The availability of all products on the website is subject to sales and may change at anytime.

In the event that an ordered product is unavailable we will inform you promptly. To avoid delay in the delivery of orders we reserve the right to select and deliver to you a substitute (of equivalent style and quality and of equal or higher value) to the wine you have ordered. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Some of our products are available in very limited quantities. We reserve the right to limit and/or reduce the quantities of any product sold to a customer.

The availability of our products may change at anytime.

3. Prices

All prices are in Swiss Francs (CHF) including VAT at 7.7% and excluding delivery charges.

We reserve the right to modify prices and conditions at any time without prior warning.

4. Discounts

Customers qualify for discounts on wine orders according to the following minimum spend (including VAT):

  • 2% discount for a minimum spend of CHF500

  • 3% discount for a minimum spend of CHF700

  • 4% discount for a minimum spend of CHF900

5. Payment

All orders are payable in advance by bank transfer, PayPal, credit card or gift voucher.

The bank details for Fitting Wines are:

Bank: BCV, 1001 Lausanne

Account: Fitting Wines Hardy Wine Services


IBAN: CH70 0076 7000 H525 1792 3

Payment within 30 days can be agreed upon for B2B clients.

The goods remain the property of Fitting Wines until the invoice has been paid in full.

6. Delivery

We deliver to addresses in Switzerland only.

Deliveries are made either via the VinoLog service of La Poste or directly by Fitting Wines.

There is no delivery charge for any orders over CHF 900.00 including VAT.

For orders below CHF 900.00 delivery is charged at CHF 12.00 for up to six bottles and CHF 18.00 for between 7 and 12 bottles; for each additional case of 6 or 12 bottles the equivalent charges apply.

Customers wishing to collect their order from Fitting Wines in Epalinges will not be charged for delivery and must arrange a collection time at least 24 hours in advance.

7. Receipt of goods

Following the delivery you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Fitting Wines will replace without charge any goods damaged during delivery.

8. Receipt of services

If you are not satisfied with any aspect of the services we provide to you, we will refund your service fee in full without question. Please refer to the Fitting Wines Guarantee of Satisfaction.

9. Out of condition wines

If a wine is corked or faulty we will offer a replacement or credit. However, if a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please email us at [email protected].

10. Gift certificates

Gift certificates are valid once they are paid for in full.

They can be used for the offline payment of services by Fitting Wines or for payment of products in the online shop at www.fittingwines.com. If the order placed is higher than the amount of the gift certificate, the customer must pay the outstanding balance by bank transfer, PayPal or credit card. When the price of the goods is lower than the value of the gift certificate, the outstanding balance will remain as a credit in the customer's account.

A gift certificate cannot be used for an order already placed.

Only one gift certificate can be used per purchase transaction.

Gift certificates and / or promotional vouchers cannot be used for the payment of gift certificates.

If a gift certificate is purchased and one or more products are purchased as a gift in the same transaction, any previously issued and valid gift certificate and / or promotional voucher can only be applied to the payment of the product(s).

All gift vouchers are valid for one year after the date of issue, non-refundable and not exchangeable for cash or credit.

11. Ticket refunds

In the event that Fitting Wines cancels a wine tasting event at any time a full refund will be paid. In the event that you cancel tickets a full refund will only be given if we are notified at least 7 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your ticket(s). You also have the option of receiving a credit in the same value as your ticket(s) towards a future Fitting Wines event.

12. Intellectual property

No part of the Fitting Wines website may be used, copied or published without the written consent of Fitting Wines. You may download images or pages for your own, personal non-commercial use.

13. Law and jurisdiction

These Terms & Conditions are subject to and governed by Swiss law to the exclusion of any international treaties and the Vienna Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Lausanne in the Canton of Vaud.

With your order you accept these Terms & Conditions and you confirm that you have provided the correct details when creating an account and when placing an order.

May 2018